NAPA Auto Parts

Returns & Exchange Policy

Easy 30-day returns on all auto parts. Free return shipping, fast refunds within 3-5 days. Hassle-free exchange policy for wrong or defective parts.

How Returns Work

Return Eligibility

Eligible for Return

Not Eligible for Return

Refund Information

Need to Start a Return?

Initiate Return

Contact us within 30 days of delivery with your order number and reason for return.

Get Return Label

We'll email you a prepaid return shipping label for eligible items.

Ship It Back

Pack the item securely in original packaging and drop it off at any carrier location.

Get Refunded

Once received and inspected, your refund will be processed within 3-5 business days.

What is your return policy?

We offer a 30-day hassle-free return policy on all unopened, unused parts in original packaging.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive and inspect your return.

Do I have to pay for return shipping?

We provide prepaid return shipping labels for eligible items at no cost to you.

Unopened, unused parts in original packaging

Parts that don't fit your vehicle (with proof of vehicle info)

Defective or damaged items received

Incorrect items shipped by us

Items returned within 30 days of delivery

Electrical parts that have been installed

Custom-ordered or special-order items

Fluids, lubricants, and chemicals (opened)

Items without original packaging

Items returned after 30 days

Not the right part? No problem. Our 30-day return policy makes it easy to return or exchange items. Your satisfaction is our priority.

Contact our support team and we'll guide you through the process.